Privacy Policy - StandardVA

Privacy Policy

Effective Date: January 2025

Website: https://standardva.com/

Company: StandardVA

1. Introduction

StandardVA provides virtual assistant cold-calling services and real estate lead generation support to real estate professionals.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services.

2. Information We Collect

A. Information From Clients (Subscribers)

We collect:

  • Full Name
  • Email Address
  • Phone Number
  • Payment Information (processed securely via Stripe)

We do not store full credit card details on our servers.

B. Lead / Prospect Data

Our clients provide contact lists or purchase stacked data records from us. These records may include:

  • Prospect names
  • Phone numbers
  • Property addresses
  • Publicly available real estate data

We process this data strictly on behalf of our clients.

C. Call Recordings

All outbound and inbound calls may be recorded for:

  • Quality assurance
  • Training
  • Performance monitoring
  • Client reporting

By using our services, clients acknowledge and consent to call monitoring and recording practices.

3. How We Use Information

We use collected data to:

  • Provide cold-calling services
  • Pre-qualify real estate leads
  • Deliver CRM updates
  • Improve call performance
  • Process recurring billing
  • Communicate with clients

We do not sell client personal information.

4. Payment Processing

All payments are processed securely through Stripe, Inc. ("Stripe"). When you make a payment:

  • Stripe collects and processes your payment information (credit card details, billing address, etc.)
  • We do not store your full credit card information on our servers
  • Stripe may collect and process personal data in accordance with Stripe's Privacy Policy
  • We receive transaction confirmations and limited payment data necessary to process your subscription

For more information about how Stripe handles your data, please review Stripe's Privacy Policy.

5. Data Security

We implement reasonable technical and administrative safeguards including:

  • Secure CRM systems
  • Restricted internal access
  • Encrypted payment processing
  • Quality assurance monitoring controls

However, no system is 100% secure.

6. Data Retention

We retain:

  • Client data for the duration of service
  • Lead data as instructed by the client
  • Call recordings for internal quality and compliance purposes

Clients may request deletion of their data upon termination of services.

7. Compliance Responsibility (TCPA & Telemarketing Laws)

Clients are responsible for ensuring:

  • Their contact lists comply with federal and state telemarketing laws
  • They have lawful grounds to contact provided leads
  • Compliance with the Telephone Consumer Protection Act (TCPA)

StandardVA acts solely as a service provider and does not assume liability for unlawful contact lists provided by clients.

8. Cookies & Website Analytics

Our website may use basic cookies to improve user experience and website functionality.

9. Contact Information

StandardVA
Email: support@standardva.com
Website: https://standardva.com/